Refund and Return Policy

ShopACSF Policies & Legal Terms

Website: https://www.shopacsf.com
Business Entity: Yano Anaya Enterprise, LLC
Brand: A Christmas Story Family™
Support Email: [email protected]

Last Updated: March 7, 2026

These Policies govern purchases, use of the website, and participation in events associated with ShopACSF.com.

1. Refund & Return Policy

At ShopACSF we strive to deliver high-quality merchandise and collectibles.

Because many items are custom produced or collectible memorabilia, the following policies apply.

Return Window

Return requests must be submitted within 7 days of receiving the item.

To request a return, contact:

[email protected]

Include:

Order number

Description of the issue

Photos if the item is damaged

Non-Refundable Items

The following items are not eligible for refunds:

Custom printed merchandise

Autographed memorabilia

Limited edition collectible items

Personalized items

These items may be eligible for replacement only if damaged or defective.

Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong item:

Contact us within 7 days of delivery

Provide photos of the item and packaging

If verified, we may offer:

Replacement item (preferred solution), or

Store credit at our discretion

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping fees are non-refundable.

Clothing Size Exchanges

Due to the custom nature of many products, size exchanges are not available.

Customers should carefully review size charts before ordering.

2. Shipping Policy

Shipping Locations

ShopACSF currently ships within the United States only.

We do not currently offer international shipping.

Production Time

Many products sold on ShopACSF are custom produced after an order is placed.

Estimated production time:

7 – 21 business days

Production time may vary depending on product type and demand.

Shipping Carriers

Customers may select their preferred shipping method at checkout.

Carriers may include:

USPS

UPS

DHL

FedEx

Shipping speed and cost depend on the service selected.

Address Accuracy

Customers are responsible for entering accurate shipping information.

Please be sure you input your shipping address correctly at checkout.

ShopACSF is not responsible for packages delayed or lost due to incorrect addresses entered by customers.

Shipping Delays

Shipping times may be affected by:

carrier delays

weather

holiday demand

supply chain interruptions

ShopACSF cannot guarantee delivery times once a package has been transferred to a shipping carrier.

3. Cookie Policy

ShopACSF uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

maintain shopping cart sessions

analyze website traffic

remember user preferences

improve marketing performance

Cookies may collect information such as:

IP address

browser type

device information

pages visited

Users may disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.

4. DMCA Copyright Policy

ShopACSF respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512.

If you believe that material appearing on ShopACSF.com infringes your copyright, you may submit a DMCA takedown notice.

Your notice must include:

Your name and contact information

Identification of the copyrighted work claimed to be infringed

Identification of the material alleged to be infringing

A statement that you have a good-faith belief that the use is not authorized

A statement that the information in the notice is accurate

Your physical or electronic signature

DMCA notices should be sent to:

DMCA Agent
Yano Anaya Enterprise, LLC
Email: [email protected]

We will respond in accordance with DMCA requirements.

5. Affiliate & Influencer Disclosure Policy

ShopACSF may collaborate with affiliates, influencers, or promotional partners.

Affiliates or influencers promoting ShopACSF products must comply with Federal Trade Commission endorsement guidelines (16 CFR Part 255).

This means:

Material relationships must be disclosed

Sponsored content must be clearly labeled

Honest opinions must be provided

Examples of appropriate disclosures include:

“Paid partnership”

“Sponsored by A Christmas Story Family™”

“I may earn a commission from this link”

Failure to properly disclose sponsored relationships may result in termination of promotional partnerships.

6. Event Ticket Terms

(For Cast Appearances, VIP Events, and Fan Experiences)

From time to time, Yano Anaya Enterprise, LLC may host or participate in live events including:

cast meet-and-greets

VIP dinners

fan experiences

movie screenings

special holiday events

Ticket Sales

Event tickets may be sold through ShopACSF or partner platforms.

All ticket purchases are subject to availability.

Refund Policy for Events

Unless otherwise specified:

Event tickets are non-refundable.

If an event is cancelled by the organizer, ticket holders may receive:

refund, or credit toward a future event

Cast Appearance Disclaimer

Cast appearances may be subject to change due to:

travel issues

health concerns

production obligations

unforeseen circumstances

The event may still proceed even if specific guests are unable to attend.

Event Conduct

Attendees must conduct themselves respectfully at events.

The organizer reserves the right to remove individuals who engage in:

disruptive behavior

harassment

unsafe conduct

No refunds will be issued in such cases.

Photography and Media

By attending an event, attendees may appear in photographs or video recordings used for promotional purposes.

Contact Information

For questions about these policies, contact:

Yano Anaya Enterprise, LLC
Operating Brand: A Christmas Story Family™
Website: https://www.shopacsf.com
Email: [email protected]